Refund policy

All products are made to order.

Under the Consumer Contracts Regulations 2013, personalised or made-to-order goods are exempt from the 14-day cancellation period. Therefore, we do not accept returns or offer refunds for change of mind.

Damaged or Faulty Items

If your item arrives damaged or defective, please contact nataliejandrews@gmail.com within 7 days of delivery and provide clear photographs of the issue.

If approved, we will offer a replacement or refund where appropriate.

We do not accept returns for:

• Incorrect size selection
• Change of mind
• Minor colour variations due to screen differences